Careers at Mojica Chiropractic Care

Patient Experience Coordinator

Position Overview

At Mojica Chiropractic Care, we believe in creating a nurturing, uplifting space where families and children feel truly cared for. Our mission is to empower health as the first and best option, guiding parents with education, compassion, and support so they can make confident choices for their loved ones. More than a healthcare office, we are a community that celebrates growth, healing, and the joy of seeing families thrive.

We are seeking a Patient Experience Coordinator (PEC) to be the welcoming face and voice of our practice. This role is key to ensuring accurate scheduling, maintaining organized records, and providing warm, clear communication for families. The ideal candidate thrives in a fast-paced environment, values integrity, and takes pride in delivering exceptional service that reflects our family-centered culture.

Perks & Benefits

• Chiropractic care for you & your family: Receive access to chiropractic services for yourself, your spouse, and your children—so your family can experience the same health benefits we provide for our patients.
• Monthly performance bonuses: Earn discretionary bonuses tied to KPIs and office growth, recognizing and rewarding your contributions to the success of our team.
• Career growth & professional development: Gain ongoing training and mentorship to strengthen your skills in patient care, communication, and office systems—while building a pathway to future leadership opportunities as our practice expands.
• Positive, family-centered culture: Enjoy a fun, supportive, and low-stress environment with team activities and patient-focused events that make coming to work meaningful and engaging.

Responsibilities

1. Answer all phone calls, emails, and texts with enthusiasm, professionalism, and compassion to ensure families feel welcomed, supported, and confident in their care; provide clear answers to chiropractic-related questions to build trust and understanding.
2. Keep the daily patient schedule accurate, organized, and updated in real time so visits flow smoothly and families experience a stress-free, seamless process.
3. Greet and check patients in with warmth, guiding families and children through each step of their visit to create a calm, welcoming environment from arrival to departure.
4. Learn and use our web-based EHR system to maintain complete and up-to-date records so families can rely on accurate information and consistent care.
5. Present and confidently explain wellness care plan options to reactivated patients to encourage long-term health choices and strengthen family commitment to care.
6. Perform Insight CLA Scans and explain the process in patient-friendly language to help families understand their health and feel empowered in their care journey.
7. Provide compassionate, hands-on support to families—including holding babies, assisting parents, and maintaining a calm environment with children, including those with special needs—so every family feels cared for and respected.
8. Understanding of CRM systems to manage recall list efforts to reactivate past patients and support new patient growth to ensure more families have the opportunity to benefit from chiropractic care.
9. Collaborate with team members to maintain a positive, respectful, and integrity-driven culture where patients experience consistency and kindness from every staff interaction.
10. Communicate honestly and proactively with management, offering feedback on processes and patient engagement strategies to continuously improve families experience and office operations.
11. Contribute creative ideas for monthly patient engagement themes, events, and office decorations to foster a fun, family-centered atmosphere that strengthens community connection.
12. Maintain the cleanliness and organization of the clinic environment to ensure families feel safe, comfortable, and cared for in every detail of their visit.

Expected Results

• Timely communication: Ensure all patient inquiries—calls, texts, emails, and more—are answered with care and professionalism by the end of each business day (5:00 PM EST), so families always feel supported and heard.
• Patient engagement growth: Consistently meet or exceed engagement KPIs, including Google reviews, social media followers, and patient participation in events, to strengthen our community presence and family connections.
• Schedule consistency: Meet or exceed scheduling KPIs by addressing new patient calls, reactivations, and reschedules are prioritized over cancellations—keeping families on track with their care plans.
• Practice growth through care plans: Meet or exceed sales KPIs such as wellness care plan sign-ups and Day 2 visit completions, helping more families commit to long-term health and wellness.

Ideal Candidate

The right fit for this role is:

• Tech-Savvy: Proficient with POS software, CRM system, EHR system, Apple/Android OS, Google Apps, and internet tools.
• Sales-Minded: At least 2 years of customer service and sales experience, confident in presenting and closing memberships.
• Patient-Focused: Compassionate, empathetic, and nurturing, able to work around babies, children, and special needs patients.
• Excellent Communicator: Clear, professional verbal and written communication skills; assertive.
• Organized & Time-Conscious: Strong time management skills, ability to multitask, and commitment to timeliness and follow-through; consistently arrives on time, prepared, and ready to welcome patients before doors open each shift.
• Integrity-Driven: Demonstrates honesty, respect for others, reliability, and accountability in all work.
• Creative & Engaging: Brings ideas for patient events, decorations, and community-building.
• Growth-Oriented: Open to feedback, proactive about learning, and eager to grow with the company.

Requirements

• Minimum 2 years of Customer Service & Sales experience.
• Highly organized with proven time management and multitasking skills.
• Self-driven, proactive, and able to work independently with minimal supervision.
• Knowledge with CRM’s, email, internet, Apple OS, Android OS, and Google Apps.
• Excellent written and oral communication skills.
• Passion for helping people and delivering exceptional customer service.
• Commitment to honest communication, respect for patients and colleagues, and timeliness in all responsibilities.
• Physically able to lift 30-50 lbs. and able to sit or stand for periods of 30 minutes to 1 hour as needed.

Careers at Mojica Chiropractic Care | (321) 348-8717